UCS Laptop Frequently Asked Questions

What should I do if my child's device has a cracked screen or other issue?

Contact your building principal/administrator and let them know what happened. They will inform you on next steps to resolve the issue.

What is OneDrive?

OneDrive is a cloud-based file storage. OneDrive offers students 1 TB of storage that can be accessed from any browser and phone with the OneDrive app. Students can create and save documents to OneDrive in the browser. It is recommended students use OneDrive in the browser. All documents opened/created from the browser by default are saved in OneDrive. From the browser students can open the document in the desktop Office 365 app. All documents opened this will also save directly to OneDrive. If a new document is created in the Office 365 desktop suite it will need to be uploaded to OneDrive in the browser.

How does OneDrive work with Schoology?

Assignments can be given in Schoology that are linked to OneDrive. This process automates the submission process and saves a copy in the students own OneDrive.

Should students always save to OneDrive?

Yes, if students create a document on from a desktop program, they should make sure to save the document in OneDrive.

What is Teams Meetings?

The district is supporting the use of Teams meetings for all synchronous communications otherwise known as virtual meetings for staff and students. During these meetings, students and teachers will be able to communicate through video, audio, text and screen share.

How do students communicate with their teacher?

There are various methods that students can communicate with their teacher. All initial communication will be through Schoology. Teachers will introduce and explain their preferred communication method. Some methods of communication can be through Schoology messages, Teams, Bloomz, or Remind101.

What is ClassLink?

The district is supporting ClassLink as our new single sign-on service. With ClassLink, one password gives students and teachers access to everything they need. ClassLink will launch automatically after powering on the computer. On the dashboard students will see all the curriculum and productivity apps that they need for class. Students will be automatically logged into each app with the need of username or password.

How can my student submit an assignment in Schoology?

To make a submission to an assignment from the web platform, students can:

Click the assignment for which they'd like to make a submission.
Click Submit Assignment in the Submissions area in the right column.
Select one of these options:

Upload: Select a file saved to the computer.
Create: Create a document on the web using the text editor.
Resources: Select a file from the My Resources area or from a Resource App.

Click Submit to finish.

What is the preferred internet browser for students?

Students should use the Microsoft Edge browser on their computers which automatically launches ClassLink for all of their content.

How do I know how my child is doing in school?

Please check PowerSchool Unified Classroom to learn how your child is doing in their classes.

I am having problems with my computer, what should I do?

Make sure each evening that you shut down (power off) your computer to receive updates and fix potential issues. The shutdown feature is in the bottom left-hand corner of the computer screen. Find the Windows icon and click on it. Then click on the power icon and toggle to "Shut down".

My device is not working right now, can I use my home computer to log in?

While the district issued device is the supported device, you can log into ClassLink at https://launchpad.classlink.com/uticak12 using your username and password until the device is functioning properly.

I am having an issue logging into the PowerSchool app; how can I get help?

To learn more about PowerSchool go to our Academics PowerSchool page on our website https://www.uticak12.org/academics/powerschool

What if my screen turns black and I cannot get to anything on the computer?

Make sure you have it plugged into power. If it has power, restart your computer by holding the power button for 10 seconds. Wait a minute and restart your computer. If this does not work, contact your school.

The USB port/s are not working on my computer, what should I do?

Restart your computer and try again. Make sure you check that USB device on another computer to be sure the USB device works.

When I click on Microsoft Word or PowerPoint it says there is a licensing issue, now what?

Bring the laptop within 20 ft. of a district building. You may be able to get a district Wi-Fi signal from your car.
Restart/Reboot the computer and login (this may take a few minutes as it installs updates).
Verify that the computer attaches to the ‘Reach Higher’ Wi-Fi network (this should happen automatically) and has an internet connection.
Restart twice.
Open Microsoft Word and make sure that you can edit a document. If not, restart again.
Once Microsoft Word is working, the laptop registration is complete, and you can leave.

I am trying to install a driver for my printer, and it is not working. What should I do?

The installation of home printer drivers is not supported. If you find you would like to use a printer, you will need to use a wireless printer and find the printer. If you have a wireless printer, go to print choose the “add printer” option, find your wireless printer.

My Bluetooth headphones are not connecting, how can I get them to work?

Disconnect and reconnect the headphones and restart your computer.
Try a different pair of headphones to see if the headphones are the problem.
If you are using a Bluetooth mouse and Bluetooth headphones disconnect one of them to try to resolve the issue.
If this is happening during a Teams Meeting check the settings in the meetings to be sure your headphones are connected correctly.

I cannot access my class Teams meetings, what should I do?

See the Teams Meeting tab section of this page.

Utica Community Schools

Utica Community Schools